Við fáum oft spurningar frá viðskiptavinum okkar og væntanlegum viðskiptavinum um hvaða spurninga þeir ættu að spyrja þegar þeir senda út viðskiptavinakannanir? Það sem er mikilvægast...
When creating a service quality survey there is a lot of factors involved in the project. It is not something that you should take lightly. Templates and word files that you can download online are not...
Today churn rate has become a popular expression, before most call-centers and telemarketing was using it more than the average companies. With all the reaction of Covid-19 and when more and more companies...
We all have had the turbulent year 2020, the Corona virus has made its impression in the world and making some businesses change their ways, some has stopped operations and some have scaled-down.We here...
Not only does Pocket Response enable you to send sms, but you can also confirm your orders automatically with our platform. By sending a text message to the customer, you can also enable this customer...
Germany, in Europe, arguably has the largest national economy in the entire Europe. In fact, it is the fourth largest by nominal GPD worldwide, and also the fifth by GDP (PPP). According to the IMF, the...
In our series over solutions that can be used with Examinare Gadgets we come over to cinemas. When you think about surveys and cinemas most of the time it will probably connect with you on customer satisfaction...
As of olden days, wanting to get the attention and understanding of your customers, you would always need to pay a great cost for the needed information. Market Research on Facebook makes us understand...
Finland is a large open market economy with per capita GDP almost equal to the other developed European economies like England, France and Germany. It is a massively industrialized country. Market research...
Swedish market is a well-established export-based market in the world. According to the world market research, Sweden is named the country with 9th highest Global competitiveness index in the world. Sweden’s...
We at Examinare create simplicity from things that are otherwise difficult. By sending out your SMS via our platform you can easily send out special offers and discount codes via SMS. This way you can...
About Ukraine.It is one of the largest countries in Eastern Europe. Known for the Orthodox churches, forested mountains, and coastline of the Black Sea, its capital city is Kyiv which is known for St Sophia’s...
Online Market Research is an exploration technique wherein the information assortment process is completed over the Internet. Online Market Research can be either Qualitative or Quantitative. Subjective...
Norway is one of the richest markets in the world right now. It is a highly developed country, known for its cultural traditionalism and modern infrastructure. It is one of the fastest-growing economies...
The economy of Poland is the 6th biggest in the European Union. It is one of the quickest developing economies in Europe. This development pursues a program of financial advancement during the 1990s, which...
Thailand is known as the country with good food and a destination for tourists attracted by happy people and good service. Although they have recently been reported to have some financial problems, the...
Postal surveys are a safe and advantageous method of collection in surveys with a large target group and a wide selection. To obtain a reliable result, it is crucial that the design of the questionnaire...
In today's stressed society and with laws such as GDPR, it creates additional problems for how to handle email addresses and to some extent you cannot use emails at all without sending them straight into...
Time is priceless, especially the time of serving people or getting their attention. It’s not always easy and appropriate to distract them from spending good time and ask to share their email or phone...
For 3 years, Examinare Gadgets has been used for various types of feedback, now we are releasing our survey kiosk system version 2.2 and we also have a new website for Examinare Gadgets.Now that we have...
We at Pocket Response have developed an SMS survey program that can send surveys all over the world via SMS. By having direct connections to SMS suppliers, we can give you as a customer a low price whether...
For Market Research in Brazil you need to know that Brazil is known as the land of football and sun, but now it is getting more noticed by the strong and solid economy, one of the fastest growing in the...
Market as it is widely known is a gathering of people for the buying and selling of goods, i.e. provisions, livestock and some other commodities.Buying and selling is still the same thread that is being...
Every delivery is always just as important, that the product arrives quickly is now one of the most important parts when asking consumers. Receiving a sms or e-mail questionnaire is not always what you...
Examinare just gotten better, we just released the new version 20.4 “Delicious Survey Design” and with this version we also released the new Survey Design. The new Design engine works exactly like...
All service issues happening every day can be always followed up at a low cost with Pocket Response survey tool. Using a tool that automatically sends out an SMS and then follows up an SMS questionnaire...
There is no need to stop your marketing activities, when the trial period of your SaaS users is over or your paid users cancel the subscription to the service. The situation is the opposite! You have a...
Today surveys are an integral part of the business world. Customer surveys, employee surveys, market researches, project follow-ups, NPS, feedback systems; there are dozens of ways how businesses gather...
Here at Examinare, we create Net Promoter Score measurements, also called NPS surveys for customers, who measure customer experience and identify challenges. NPS is a short survey that is normally sent...
Italian cuisine is popular all over the world, so no wonder that pizza has become an integral part of the restaurant culture. However, widespread popularity also means high competition and, in such circumstances,...
First of all, you need to make sure, that you have a versatile, flexible and powerful SMS marketing tool for using at your trade show or conference. This is where Pocket Response comes in. Pocket Response...
We at Examinare have been working for a long time to make surveys and knowledge about them available to all industries. In the current situation, it is not easy to manage the conducting of surveys for...
Today customer feedback is a vital part of marketing activities in the fast food restaurant trade. Valuable insights received from the real clients and describing the current establishment’s situation...
Assess the success of your training sessions, analyze the participant reactions, enhance the course content and track your progress over time. Class Evaluator will let you control the progress of your...
Attentiveness to customer needs is what differs successful company from the mediocre one. Show your customers that you really care about their comfort and positive experience without any major changes...
When the customer cancels his subscription to your streaming service, it is very important for your company to know the reason of the cancellation. Was the service corresponding to the customer's expectations?...
Denmark is a propelled economy in Northern Europe flanked by Germany and situated underneath Norway and Sweden. The nation comprises of numerous islands, more than 400 altogether. The capital is Copenhagen,...
Receive honest feedback about the teaching sessions, build a positive classroom climate, find out your students learning preferences and needs. Class Evaluator will help you maintain your school’s continuous...
Ensure consistently high standard of work in your ecommerce store with Delivery Evaluator. Track the satisfaction of your customers with your customer service, delivery service quality, speed of work,...
If a customer has recently visited your business, you may wish to follow-up or checkin with him after the booking. Perhaps, you have some specific information, which you'd like to send him (like after-care...
Grow your food business with our quick and easy customer satisfaction survey solution. Compare the perception of your new menus with older ones, evaluate the staff service and overall atmosphere, eliminate...
There is no market of any kind, which has been staying constant for years and even months. The same statement is true for the medical field. Today’s patients have plenty of choices for their care. New...
Spain is the top market leader in Europe and it is the twelfth largest economic power in the world. Despite the fact that country has been facing ups and downs in their political scenario, yet Spain is...
Net Promoter Score is a proven way to understand customer loyalty with one ultimate question. Now you can reach your customers directly with mobile Net Promoter Score surveys via text messaging. Pocket...
A construction materials market is a perfect example of a business that serves a lot of customers every day. Even if there is a lot of purchases being made every day, that is not a reason to refrain from...
Lithuania is the third country after Estonia and Latvia that were previously part of the USSR and now are in the European Union. The geographical location of Lithuania is perfect for business, it shares...
Grocery to your home services or as it can be called, grocery deliveries is one of the fastest growing industries in the world. More and more customers are finding the convenience of the service of getting...
There are not many services like the car rental service, rent a car is more or less a standard when going somewhere as the normal business person. The rental car is vital for people to meet and do business,...
Usually people are coming to medical institutions with certain health complaints. Clinicians document the heard health issues and fill in the patient’s medical record, which can later be used by different...
Teleshopping has been around for many years and we think it is a method of sales that will be around for many years still to come. In some forms teleshopping has moved from being only something that came...
Find out how you can improve your food establishment and become even closer to your customers with our easy-to-use satisfaction survey solution. Explore the opinion about your restaurant’s dishes, their...
Since start Delivery Evaluator has been used with e-commerce companies who want to track their sales, well now we introduce the new extension that makes it possible for Pharmacy companies to use Delivery...
Insure that your internet company is delivering the needed by customers service with expected quality, set up the automatic satisfaction control and tie it up to the certain action of your customers for...
Running a customer service organization is usually a big task, behind which there are many employees and a great deal of quality assurance work. By using Pocket Response system for SMS surveys you can...
Find out how to reduce the number of lost subscribers, keep the existing ones and identify ways to attract new readers to your magazine or newspaper with Why Cancel. Set it once and use it daily. You can't...
Delivery Evaluator is the tool for transport companies of any size, which allows controlling service quality by asking the customers about their delivery experience. Due to automatic tracking of dispatched...
Control the work of your staff and influence the satisfaction of your food delivery service customers with Delivery Evaluator. Our tool reports successful deliveries and automatically schedules customer...
When you are running an e-commerce site, it is easy to miss out on valuable feedback for the first-time buyers. At the same time knowing what a person liked in your service or would like to see in future...
Students of any educational institution, whether a high school or university some day or other have to do research, which is an integral part of a learning process. We at Examinare aim to do our best today...
Termination of broadband connections is nothing new. However, some of them are based on poorly experienced customer service, low quality of connection etc. How many of your cancellations happen, because...
Success of any business (and a café is not an exception) is to meet the desires of the customers and even anticipate them. Are certain baristas professional enough? In what aspects is your café better...
No one will deny the positive effect and use, which learning customer feedback makes to the business. However, organizing it on a regular or periodic basis together with getting the satisfactory response...
Let´s face it. You as a hotelier do not have time to create surveys. However, what if you as an organization could spend less than 15 seconds to send out, read and get information about what your guests...
How often do you ask your clients for their opinion about the received order and its delivery? Do you know what impressions you will make on new customers and how did they feel about the service? Will...
Food Truck Surveys can easily become invalid or ineffective, that is why here at Food Evaluator we make our best to assure that you are never left behind when it comes to get customer satisfaction surveys....
We are happy to inform you all that the Votingbox project now has been retailored into a new name and a new platform. From being an small industrial computer project to become a more Online Project where...
Terminations of contracts are always a big loss for all insurance companies. It means lost revenue and missed sales, lost future referrals, distraction and demoralization of internal staff, a blow to the...
We now offer free connection to your Prestashop E-commerce store when you order a setup of Delivery Evaluator. Here at Delivery Evaluator Team @ Examinare we put our service with the highest priority,...
During 2018 we have rebranded our tool and renamed it to Delivery Evaluator. All old trademarks as Leveranskontroll (Swedish version), Delivery Control Surveys has changed name to Delivery Evaluator. We...
Well, as you might know we at Clinic Evaluator (part of Examinare AB) help Clinics to automate the Satisfaction Surveys and we often get a question, “Why do we need internal Surveys when we have XXXX...
Sometimes it can be difficult to get customers to answer by email or sms. Sometimes it is not possible to share this information without getting a problem with the internal regulations of your clinic....
We all get them, the customer reviews that feels a bit unfair. Most of the reviews that are experienced negative or plain silly are the treasure chest of feedback. Using it wisely will get your clinic...
Dismissals of gym memberships take place every day. However, some of them are based on lack of use; there are also some people, who cancel membership every summer season. How many of your layoffs happen,...
In a study of videos and the effect it has on a person then you are at the right place to learn how to do advanced type of video displaying and use the powerful Examinare APi to play the videos for a person...
Today we are celebrating a big milestone in Examinare history. We have collected over 18 Million Survey Answers since we started our survey tool in 2006. A big difference between our counter and other...
Since the launch of Delivery Feedback Survey product we have done numerous integrations to work with Backoffice and CRM systems. Even though the integrational part is a very small portion of the launch,...
The long-time goal with our Survey Tools is to make sure that all users can feel more confident to use them in their own local language compared to using them in English. We are always working hard to...
With a new upgrade to Clinic Evaluator we now support sending out the Survey Forms by SMS to your patients. With sending by SMS you can get over 12% more votes comparing to E-mail invites only. When you...
Step 1: Activate the API in Woocommerce login. To start with Automatic Customer Satisfaction Survey, Examinare need access to your Woocommerce API keys and domain to be enabled to scan and make survey...
Step 1: Activate the app in Shopify login. To start with automatic Customer Satisfaction Survey Examinare need access to your Shopify account. The Examinare plugin for Shopify will only read your orders...
How to use Surveys in CakePHP with very little development hours. CakePHP is one of the most favorable PHP frameworks out there and we understand that PHP developer want to be enabled to extend it to...
With the newest upgrade of Stay Evaluator, we now support sending out the Survey Forms by SMS to your guests. With sending by SMS you can get over 12% more votes comparing to E-mail invites only. When...
When creating a project while attending a university, there is always a need to make it as cost-effective as possible. It can be done the good affordable way and the tiresome free tool way. Many free tools...
When analysing the survey results from your Examinare Survey Tool account, you need to be able to know how to export the structured DATA from the survey and import it into a good statistical tool like...
Cancellations of electricity contracts take place every day. However, some of them are based on relocation, some of the electricity agreement cancellations occur, because customer find a lower price....
During 2018 we have rebranded our tool and renamed it to Class Evaluator. Our old trademark KursEval has changed name to Class Evaluator. We have been working hard to make a slow and even transition....
Delivery Feedback Survey would not be a good solution if the highest quality of the product was not our goal. During the last year we have been focused on getting together a streamlined process that helps...
Clinic Evaluator would not be a good solution, if our goal was not the highest quality of the product. During the last year we have been focused on getting together a streamlined process that helps us...
Since the launch of Stay Evaluator product we have had a powerful checkout form. Even though the form takes very little time to fill out, we still thought it could be easier for larger hotels that have...
Examinare Scale delivers a new website for the Swedish train company Blå Tåget. With the help of Examinare Scale Blå Tåget can sell more tickets compared to the old site and the sales has increased...
We at Examinare are happy to have Jakov Veterinary Centre using Clinic Evaluator, an Examinare product based on Examinare Survey Tool. Clinic Evaluator is a solution for controlling patient satisfaction...
Examinare Phone surveys can be used together with your favorite phone system. As long as the system that you use PBX (or whatever you use) can give you the call list to send phone surveys to then you can...
For this integration to work you will need an Examinare unlimited account. Get it here, 7 days trial is available. Many of customer using Zendesk has turned to Examinare for using our automated...
We have assisted in many website projects where we have found that WordPress isn’t always the best fit for the customers time and budget. Most of the sites have been made with templates/themes that has...
Why Cancel not only tracks newsletter unsubscriptions. It is also a perfect tool for tracking cancellations in your SaaS platform. When a customer unsubscribes, it is necessary to know why. Was the cancellation...
Examinare Scale delivers a new website for Autopulsen. Autopulsen is your local Kristianstad Shop for your tired and tune-up needs. About the solution. The new website has an optimized feeling for mobile...
Please be advise that the service has changed name to Class Evaluator.Evaluator (Evaluator Utvärderare i Samverkan) a leader within the Swedish evaluator field for large European funded projects have...
Imagine a situation: you are in a relationship with another person. You're having a good time together, enjoying each other's company and it seems like a bright future is facing both of you. But one day...
According to A Study of Well-Managed Practices made by Veterinary Economics together with Wutchiett Tumblin and Associates, client satisfaction surveys is one of the most effective ways to evaluate the...
Nothing is more frustrating than losing a customer. You put time, effort, money into attracting people to your business, but they cancel the subscription or the service account in a short time. The first...
With every passing day more and more companies benefit from the possibilities, which Examinare Survey Tool brings into their business. Today we are happy to share with you that our survey tool has just...
Zendesk integration is one of the most demanded functions inside Examinare Survey Tool. Lots of companies that use this customer support ticket system today have a need to evaluate the quality of support,...
Everything began with a customer, who contacted us asking if it was possible to find the reason why a certain part of participants in his training courses decided to quit attending them earlier. Nowadays...
Today we are extremely happy to announce that our tool Food Evaluator is finally available for use at any coffee/food establishment that wants to know more about their customers.Many times we have heard...
Examinare Scale has delivered a new website for the Abooking Group located in Larvik, Norway. The new site has a new payment system by automatic payment with Stripe as the payment provider and a much more...
First, we want to thank you for reading our newsletter and we are very happy to spread the latest news from the survey industry. For us at Examinare, it has been an exciting spring and summer with new...
After thorough investigations, extensive testing and few development stages, we finally launched a feedback solution, which is created specifically for the medical industry. Dental, veterinary, chiropractic,...
Say hello to Leveranskontroll: Simplified Delivery Control for E-commerce with built-in CSAT (Customer Satisfaction Score). We here at Examinare have had a fantastic spring 2016. Not only have we updated...
Examinare grows every year and lately, we were receiving a lot of requests from hotel managers. They needed not just a standard survey tool, but a more industry-oriented solution, which would automate...
Customer surveys are becoming increasingly popular, especially directly from the hotel and the popularity of the general questionnaires from the booking pages has declined. "Customers want to help hotels...
By supplementing your e-commerce system with automated customer satisfaction survey, you can then continuously know what your customers think and now we at Examinare made it even easier. We will help you...
Examinare Scale delivers a new brand new website for ordering DNA Branding kits to Swedish business and consumers. All site is custom for delivery of the DNA Branding liquids all over Sweden. The customer...
«Is your manager interested in your opinion when he’s setting work targets?», «Are you aware of your company’s strategic objectives and do you understand them?», «Considering last week’s completed...
Competent business management has never been a simple task. The one and only charisma of a leader or an impressive stock of investment, is not enough to ensure the permanent success of the company and...
Business climate today is like any other climate, we want to save money. Don’t understand me wrong, saving money is good and all companies should always try to save budget and try to invest wiser than...
The Examinare Crew have the pleasure to present that Examinare Survey Tool now automatically and in real-time analyses all free text questions for you! The Analyzing is done by cross referencing all the...
Evaluate Trade Shows are there to secure your investment of all time and money you have invested into a Trade Fair. By evaluating the Trade Fair with a questionnaire you can actually map your investment...
Whether you want to create one or more Internet Surveys you need to get maximum exposure to your respondents. Not all Surveys are for a customer base that is current in your company but there is often...
It is our pleasure to announce our new version 11 code name “Ocean Picnic” has been implemented into the Examinare Framework. Ocean Picnic is stacked with new functionality and improvements. We have...
More and more people own cell phones with every passing day and many of them take care of their phones more than their email. Thus, since 2009 we at Examinare have been delivering thousands of SMS-surveys...
Many companies are faced with the necessity of the market research due to lack of information in their early days, entering a new market or planning a new product. Such approach is justified, because it...
Work occupies a significant part of our life. It gives the financial support to our existence, helps to realize ourselves, to grow professionally. Correctly chosen direction of work gives an opportunity...
What would you do today if you could easily ask 1000 people on what really matters to them? Do you think you could get a more grasp and good look on your way of communicating with them to buy your...
The dark figure of an employee who is incapacitated in different types of jobs is large and it occurs not only in management positions. Most workplaces have employees who need to be appreciated better,...
Market research is a vital part of the company's strategy in the short and long term. With each passing day their popularity is increasing, because they allow to identify the status and trends of specific...
School is the second educational institution that plays a crucial, fundamental role in our lives. It has a direct impact not only on obtaining basic knowledge, which is necessary for the successful development...
When you as a service center provide vehicle service, it is very important to keep customer satisfaction high. There are many different ways to make this measurement. However, many people do not do this...
The need for training on the various programs, passing different courses occurs at different ages and in different life or employment circumstances. However, there is one fact, which combines training...
In service industries such as hotels, it is very important not only to serve customers when they decide to stay at your hotel, service should continue also after their stay. By which, we mean asking questions,...
In any part of the organization improvements, by evaluating the manager, are needed. The organization can also be sure that even the ruling part of the organization can develop and learn from those who...
It is undeniable that the Support Departments worldwide are always more or less understaffed. Customers that too often are exposed to medium-long waits are a living proof of this. However, when the help...
Not many people have missed that e-commerce is growing worldwide. Competitive product prices and worldwide delivery provide the unique selling point for all major e-commerce sites. By offering everything...
Following up training sessions is an excellent opportunity to collect information on how well your product or service may be used. It increases the number of sales and provides good information to market...
When seeking to improve the company's customer zone, you always have to put yourselves in the eyes of your users. Examining, what needs to be changed in it makes your user's life easier without need to...
We have often been asked on how to carry out a phone survey and how many questions should you ask. There are also times when you want to hold customer surveys or follow-ups when you do not have access...
You've probably heard of the term “360-degree survey” before but haven’t found exactly what a standard 360-degree survey means for your business. This type of survey is used to get feedback from...
The Pediatric Patient Satisfaction Survey is a very complicated research. It requires a professional approach to its creation and implementation, knowledge of psychology, and the many subtleties of examination...
Today Parent Satisfaction Survey is indispensable in the analysis, development and improvement of the educational process. After reaching a certain age children spend much of their time in educational...
While creating a Nurse Satisfaction Survey, many people are facing the problem of its proper composing for obtaining the necessary data. In this article, we will give some explanations on the matter. Satisfaction...
The success of any research like client satisfaction survey and many others depends not only on properly selected tool, that will help to create it and use of relevant method of their distribution, but...
Why Bank Customer Satisfaction Survey is the best way to grow your business? It’s easy! The best way to satisfy customers is to ask them what they need! Let’s take a look. Any bank, regardless of size...
With our Airline Customer Satisfaction Survey Offer, we at Examinare will help you get started. If you want to get more time over, we can do it all. Airlines are getting more and more competitive. When...
More people today are stressed and irritation can easily bubble up if your customers see you as one who disturbs them when they work, therefore we recommend that you send out the customer satisfaction...
To organize an open seminar is not always so easy if you get all the notifications by e-mail. With a registration form, you reduce the risk that you miss the special requests such as special diets. It...
When you're running a professional survey tool, you normally getting faced with the question, “Do you provide a free demonstration?” and there is nothing strange about that question. We at Examinare...
Survey tool Examinare has been completely re-designed / platform, making it easier for users of the survey tool if you use Examinare in PC, Mac or iPad / Android Tablet. This new design has been put in...
Today we implemented a new URL for our Examinare API. You can reach it at the link from the topmenu and will always be updated with the newest infomation on the API. Basically the API uses a normal XML...
Last 2014 there was not a lot of drivers in Sweden who have missed that gasoline has increased in price periodically. We decided to ask Skåne families would they be able to keep the same standard of living...
Below you can find the latest release of our API. You can use API functionality on all active Examinare accounts. API version 1.5 (Link no longer active, use https://apidocs.examinare.com/ instead) If...
Sharing on the web has always been the number one thing. But how do you get feedback from social media in a good format and also protect the integrity of the recipient? Well we have the answer for you...
Sms-in is another of the functions in Examinare that we released in Examinare during the summer. With Sms-in you can easy create a phrase that your recipients write in a sms and send to one of our Examinare...
Good morning everybody. We at the development team at IT Kroonan AB and Examinare got a new SPSS module in place. Now you can download your information into SPSS. The different files available: .sav,...
I am really happy to release this information to our users. We have released some great functions today!First off is mobile surveys. You can now distribute your surveys to your receivers by sms. Of course...
