Net Promoter Score (NPS) by SMS. Use Pocket Response.2019-07-29
Net Promoter Score is a proven way to understand customer loyalty with one ultimate question. Now you can reach your customers directly with mobile Net Promoter Score surveys via text messaging. Pocket Response is your ultimate net promoter tool for your mobile NPS surveys!
Individual NPS Score viewing and triggering of Mobile Surveys.
Individual NPS scores and responses are collected by the NPS Survey for your review. Pocket Response net promoter tool allows you to tag responses, flagging consistent or reoccurring feedback. If you are getting mostly low feedback, then you can trigger your Pocket Response to send out SMS Surveys for finding out, why the customers are giving you such a low rating. Therefor, you will have more details on what they are not happy with.
Measure NPS over time, make proper changes and see the rating going up.
Like a normal credit score, monitoring of your NPS will help to understand, whether your customer satisfaction initiatives are positively impacting your customer relationships. With Pocket Response you can also request from us the changes inside your account according to your needs and make the work more advanced.
Get your NPS Score directly today. Contact our Sales team to get started with NPS by SMS via your Pocket Response tool.
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