Track online orders and act on customer satisfaction surveys.2019-08-30
Ensure consistently high standard of work in your ecommerce store with Delivery Evaluator. Track the satisfaction of your customers with your customer service, delivery service quality, speed of work, product range and many more. The system operates in autonomous mode, satisfaction surveys are sent automatically according to your settings, that is why you can concentrate on making your customers happier and growing your business.
Survey Creation by Experienced Experts Is Included.
With Delivery Evaluator, you will get the most out of your questionnaires. Our team of experts will comprehensively help you on the creation stage. After the online meeting with your company’s manager or his representative, we will develop and create your survey in a way ensuring that you get the answers you were looking for in the needed format. Save your valuable time and receive expert advice on how the survey can show you the ways of improving your customer satisfaction.
Automatic Survey Sending After Successful Deliveries.
Delivery Evaluator workflow does not require any intervention from your side. It is based on the principle “set-and-forget”. Once being set up the system then handles all the survey sending and responses gathering automatically. There is no coding needed and you can start using Delivery Evaluator right away! The system registers receiving of the order by your client and sends him a satisfaction survey in a time previously set by you in settings. You can also turn on the reminder sending in case your client does not send any response in a chosen amount of time.
Real-time Reporting With CSAT Calculation and Advanced Filtering.
Clear and intelligible data analysis is an indisputable strong side of Delivery Evaluator. Advanced reporting functionality, which includes real-time monitoring makes understanding of your clients’ wishes and comments quick and easy. Your reports are available at any time from any computer or gadget with internet access. Extended results filtration and automatic calculation of Customer Satisfaction Score for every work area will help you make better decisions and get the most out of collected data.
Free Consultation and Easy Start.
The three price plans are available for your order right away on our prices page. All the instructions on how to connect our tool with your ecommerce system can be found in our manual. If you have any questions, want us to help you with integration, plan a bigger project or need any other kind of assistance, please get in touch with us by toll-free phone number or online chat on site during usual Swedish working hours. You can also send us an email at any time and receive a response within 24 hours.