Stay Evaluator – a small tool for the management of hotel reputation and guest feedback.
Stay Evaluator allows to gather and analyze your guests’ opinions and thoughts about the work of your establishment and staff. Thus, you get early control of any emerging problems and also leave any negativity inside your company, instead of showing it on public sites.
How does it work?
What results do you get?
Comments on various hotel services are displayed in a separate section. There you are presented with a user-friendly feedback overview and may also use the chosen results as testimonials for your website.
Communication with the clients is organized via SMS or email.
If you use both SMS and email, the system is protected from double answers. When your customer answers on the phone, the email link automatically expires.
How is the setup process organized?
In the first case, your staff gets a unique page with a Reception Form, where they put guest data and schedule the surveys. You, as a manager, have a separate entrance into the system for checking results, statistics and reading feedback.
In the second case, our developers create a unique integration for your system, which catches the check-out guests and automatically plans survey sendouts according to the made settings.
Core Reasons to use Stay Evaluator.
Instant Real-time analysis and automated reports.
After the survey has been answered by your guest, you can then analyze the results by logging in and sorting them by staying date, room, service and other background data. We can also deliver your results by e-mail, dashboards or our Gadgets app.
Insights from real guests.
When you rely on online reviews, you are making a big mistake. The reviews can be fake, put there by competitors for you to loose focus. When you use Stay Evaluator, you make sure your focus is razor-sharp on solving the real problems for your customers. When you work in a guest-oriented way, you will win more and attract new guests.
We make sure the guest survey shows you real results from the real customers with Stay Evaluator.
We host Stay Evaluator inside Examinare hosting framework, we have higher security standards, than a usual web hosting.
Hosting is done mainly in Europe, but with possibility to store data in USA, Russia and Singapore/Asia.
When you become our customer, we sign a “Personal Data Assistant Agreement” with you and all the data stored in your account is handled according to the guidelines of GDPR.
We translate to over 35 languages.
Our solution handles over 35 languages and other languages can be added at any time. Ask your customers in their own language and get honest and real feedback that will help you target your customers better.
CSAT (Customer Satisfaction Score) Included.
We believe CSAT (Customer Satisfaction Score) presented as a scoring between 1 and 5 together with a well constructed survey will help your team to read and communicate according to the results. Thus, all the team-members will be able to understand their role in the big picture.
We help with all your Survey needs.
Do you need to make other surveys like Employee Satisfaction Surveys or 360 Evaluation of your new managers? Then Stay Evaluator will help you. Your very own Examinare Survey Tool Account is also included in your contract.
Survey Invites by SMS and E-mail.
Our service sends survey invites by SMS and e-mail. If your customer answers on the phone, then the e-mail survey link will be automatically expired. No risk for double answers.
With our Reception Form your reception staff can start the process of sending out survey invites. The process takes between 5 and 15 seconds per guest checkout. Our system will send out survey reminders on an ongoing basis.
Can also be integrated and made automatic.
If you have a modern hotelier administration program, there can already be an integration made. If not, then we will make the needed integration, if it is possible. Do not worry, it is on us!
- Automatic Survey Invites
- Questionnaire in 2 languages included
- Advanced Reporting
- Fully featured, no upgrades!
- Questionnaire Created by Examinare Team
- Dedicated Support Contact
Start your Stay Evaluator Experience
1. We contact you for the first meeting out of 2.
2. We create your questionnaire.
3. You approve the questionnaire or we make adjustments.
5. Startup meeting, your business is ready to go!
We do not use templates.
We have a streamlined process, where real professionals interview you and create a guest survey according to where you are now and what you want to reach with your business. The interview and all the data from it is handled under strict Non-Disclosure Guidelines and the NDA is signed between us and you.
We never use templates of one hotel for another hotel in our system. All hotels may look the same, but it is never the case with us.