Automation

Delivery Evaluator works in fully automatic mode. There’s no need to track customer purchases, check who has already received the survey or not, manually send invites and reminders. Once being set up the system works on its own according to your settings and you can concentrate on checking the received feedback.

Integration

There is a lot of ecommerce platforms and systems we have already made an integration for: Magento, Shopify, PrestaShop, WooCommerce etc. If your company is using a non-standard or individually developed system, we will surely find a way of integrating Delivery Evaluator into your everyday workflow.

Included CSAT (Customer Satisfaction Score)

Delivery Evaluator Dashboard contains CSAT, a special index presented in a mark from 1 to 5, that is automatically calculated for each field of your work and in simple way shows how the customers evaluate your services. It gives a quick overview and shows the influence of different team members and departments on the overall results.

Survey sending by the most common communication channels.

Delivery Evaluator can be set to contact your customers via email, SMS or both. It’s fully up to you what to choose. At the same time, if you use both channels, duplicate answers from the same people are impossible, because right after the customer has answered the survey, the system marks the parallel link as inactive.

Security

Delivery Evaluator is hosted in Examinare framework, which is working according to the highest security standards and not compromising to quality for affordability, like a major part of standard web hostings. 

Our hosting is held in Europe, but with possibility to store data in USA, Russia or Singapore/Asia by your request.

GDPR Compatible

We sign a “Personal Data Assistant Agreement” with all of our customers. This is the reason you can be absolutely sure, that all the valuable data in your account is strictly handled according to the guidelines of GDPR.

More than 35 languages available

Delivery Evaluator by default works with 35 languages already and the new ones can be added if you need them. Automatically contact customers in their native language, collect more responses and show your exemplary client orientation!

Professional survey tool for other in-depth research as a bonus

Together with The Delivery Evaluator account you get access to Examinare Survey Tool, a professional software for researches of any complexity. It gives you access to conducting Employee Satisfaction Surveys, marketing surveys, website evaluation and much more. Dedicated Examinare account is included into your contract by default.

Live analysis and custom reports

All the answers and data coming into Delivery Evaluator are being analyzed in real time and displayed on your dashboard. The system provides rich sorting and filtering capabilities, individual response review and custom report generation. The automatic daily reports can be delivered to you by e-mail.

Control your business work with your clients ratings.

Take a fresh look at the user friendliness of your website, ease of ordering and availability of payment options, time of dispatch preparation and the quality of the delivery. People are different and so are their desires and requirements. You will never know what was wrong, if you do not ask about it.

Payment Providers Integrations.

Find out more about your payment options. Are you missing any option that is in a high demand? Are there any problems inside the system that you do not really know about?

We have fully automatic connections for:

-Stripe
-iZettle

E-commerce Integrations.

There ARE a lot of e-commerce platforms and systems available. We also have automatic connections for the following e-commerce platforms that are fully automatic and able to start working as soon as your account is set up.