Examinare交付评估器

Examinare交付评估器有助于评估在电子商务、交付和一次性购买方面的绩效。 通过交付评估器,企业主获得用于控制客户对公司收到的订单、交付、和整体工作满意度的工具。 

Pricing

How does it work?

Delivery Evaluator connects to your website or ecommerce and catches the fulfilled orders. Then it sends follow up questionnaires to your customers by SMS or E-mail.

Alternatively, you can simply upload your client base into Delivery Evaluator and manually send survey invites at any time.

What results do you get?

All the received answers are automatically analyzed in real time. Depending on the type of question you choose, the charts are formed and the performance mark is calculated.

Comments are displayed in a separate section. There you are presented with a user-friendly feedback overview and may also use the chosen results as testimonials for your website.

Communication with clients is organised via SMS or email.

You may choose a preferable way of contacting your clients, depending on the type and organisation of your business. SMS has an added small cost, while email communication is totally free of charge.

How is the setup process organised?

Depending on your needs and your type of business, Delivery Evaluator can be connected to your website or be used as a separate solution for following up on your customer satisfaction.

In first case, the system automatically catches the fulfilled orders and sends surveys to the clients in a set time. In second case, you upload your customer data into the system, check the desired recipients and they will get the survey invites in a set time or immediately.

使用交付评估器的核心原因。


自动化

交付评估器在全自动模式下工作。 无需追跟客户的购买交易,检查是否已收到调查,手动发送邀请和提醒。 当设置完成后,系统将会根据您的设置独立运作,您可以集中精力检查所收到的反馈。 

整合性

我们已经集成了很多电子商务平台和系统:Magento、Shopify、PrestaShop、WooCommerce等等。 如果您的公司使用的是非正规标准或独立开发的系统,我们肯定会找到一种集成交付评估器的方法来融入您的日常工作流程当中。 

已包含CSAT(客户满意度得分)

交付评估器仪表板包含CSAT,这是一个特殊的指标,以1到5的标记表示,该指标会自动针对您工作的每个领域进行计算,并以简单的方式显示客户如何评估您的服务。 它提供了快速概述,并显示了不同团队成员和部门对总体结果的影响。 

经由最常见的通讯渠道发送调查。 

可以将交付评估器设置为通过电邮、短信或同时通过这两种方式与您的客户联系。 它完全取决于您的选择。 同时,如果您同时使用两种通讯渠道,由同一个人重复回答问题情况是不可能出现的,因为在客户回答调查之后,系统会立即将其并行的链接标记为无效。 

安全性

交付评估器是托管在Examinare架构中,该架构按照最高的安全标准运行,并且它不会像标准网络托管的主要部分那样影响负担性的质量。 

我们的托管服务在欧洲操作,但可以根据您的要求将数据存储在美国、俄罗斯或新加坡/亚洲。 

《通用数据保护条例》协调

我们与所有客户签署了个人数据助理协议。 这是为什么 您可以完全肯定的原因,您的账户中的所有有价值的数据均严格按照通用数据保护条例》(GDPR) 准则进行处理。 

超过35种语言可用

在默认情况下,交付评估器账户已经有35种语言可供使用,如有需要,可以增加新的语言。 自动地使用他们的母语联系客户,收集更多回复,并且表现您优异的客户导向。 

一个作为其他深度研究人员奖励的专业调查工具

连同交付评估器账户,您可以进入Examinare调查工具,一种用于进行任何复杂性研究的专业软件。 它提供权限进行员工满意度调查,市场调查,网站评估等等。 在默认情况下,专用的Examinare账户包含在您的合约当中。 

实时分析和定制报告

所有进入交付评估器的回答和数据会被实时分析,并显示在您的仪表板上。 该系统提供了丰富的分类和筛选功能、个别的回复审阅和定制报告的生成。 每日的自动报告可以通过电邮发送给您。 

通过您的客户评价来控制业务工作

重新审视您网站的用户友好性、订购便利性和付款方式可用性、发货准备时间和交付质量。 每个人是不同的,他们的欲望和要求也会不同。 如果您不提出问题,您将永远不会知道出了什么问题。 

支付服务提供商集成

详细了解您的付款方式。 您是否缺少任何需求量大的付款方式? 系统内部是否存在您根本不了解的问题?

我们拥有以下的自动连接:

-Stripe

-iZettle 。

电子商务集成。

有很多可以使用的电子商务平台和系统。 我们还为以下电子商务平台提供了自动连接,这些连接是全自动的,并能够在您设置帐户后立即开始运行。 


Delivery Evaluator
500 EURO
First month included, after 100 USD / per month.
  • Automatic Survey Invites
  • Advanced Reporting
  • Fully featured, no upgrades!
  • Questionnaire Created by Examinare Team
  • Dedicated Support Contact

Start your Delivery Evaluator Experience

You can now start your experience with Delivery Evaluator directly online. After the first payment that includes setup and first month of usage the following will happen:

1. We contact you for the first meeting out of 2.
2. We create your questionnaire.
3. You approve the questionnaire or we make adjustments.
4. Setup
5. Startup meeting, your business is ready to go!


全球信赖

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