Most of the time your customers interact with your company through your employees. Communication will be affected by unmet expectations about the employees.
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Most of the time your customers interact with your company through your employees. Communication will be affected by unmet expectations about the employees.
Unhappy employees will not be loyal to your company, and you risk losing them for a better offer. In the worst case scenario, your employee may leave you to work for one of your main competitors. Furthermore, as your employees are the face of your company, unhappy employees may result in lost business.
The initial loss occurs when the company invests time to hire and train a new employee. Another possible loss is the loss of customers. Since it takes time for the new employee to reach a level of total competency your customers trust in your company may start to fade.
You should be more proactive to avoid quarterly expenses on the training of new hires for old positions. You can do this by sending out employee satisfaction surveys more often. Conducting employee surveys every six months (or even every three months) will help you spot problems that may lead to loss of human resources.
As an employer, you need to be proactive. This means following up with your employees regularly. If employees have given negative feedback, it is important to listen to them no matter how minor the issues may seem to you. Even the smallest detail needs attention, as correcting an issue usually results in the rise of motivation levels. In addition to this, you may discover problems in your company that you were not aware of. Therefore you should treat this as an invitation to take responsibility for addressing the problems. After handling the issues it is advisable to follow-up with your employees to find out if the issue has been completely resolved.
Employees are the backbone of your organization. If they are happy, you are happy. This proves to be true when you take a look at the number of sales happy employees generate.
Companies who care for their employees never face a problem finding new ones. If your employees want to work for you, so does everyone else, especially your customers. Customers are attracted to companies who take care of them. Furthermore, customers may feel the warm welcome when a satisfied employee smiles at them as they interact. That is a feeling that never fades.
Examinare provides a powerful, easy-to-use solution for creating your employee feedback surveys. Since we provide all the technology you need to gather feedback from your employees, you can use the saved time to be the best employer your employees can wish for. Take care of the issues your employees may address in your surveys. Make your employees feel they are special to you and help them feel you care about them. We are always here to help you and provide answers to your questions and concerns. We make it our business to provide the best possible solutions for your organization.
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