Getting detailed client intelligence helps you determine what to focus on, how to meet and exceed customer expectations and improve margins.
Let your business objectives drive the questionnaire process, control the vital feedback data yourself and improve your business.
Avoid client complaints by identifying and improving those elements of your business that are not delivering value for money based on customer feedback. No organisation in the world can always deliver 100% satisfaction, but identifying what needs to be improved helps you get nearer to 100% bookings.
Clients may be expecting things from your organisation that you do not deliver today. Introducing those services will help you improve your margins. More bookings equal more money which equals more feedback and more opportunities for up-selling.
When you invest in a Hotel Client Satisfaction Dashboard from Examinare, we make process so simple: tell us your business model and the services you provide. We'll do the rest!. This includes the following:
When we create Hotel Client Dashboards, we understand that your time is precious and so we minimise the time you need to spent running the technology platform. We know that the checkout and check-in processes are critical times for interacting with your customers, and we would never ask you to make this process more complex. The dashboard is easy to use; using Examinare simply takes a few mouse-clicks and a little typing. The technical component is all done from the dashboard.
We use HCSD for Customer Feedback, and we get a large number of guests telling us what they think. Following up with customers through HCSD is vital for our business.