Examinare's expert consulting team will provide you with detailed assistance to achieve automated client feedback, by integrating with your e-commerce platform. We can make customised integrations with your e-commerce software regardless of which vendor you use.
Remember that every aspect of your clients'experiences matter - right through the value chain. Get detailed feedback on the Voice of the Customer: listen to both their good and bad experiences.
Using our extraordinary Examinare Questionnaire Technology, we can help you create automated client satisfaction questionnaires according to your specific requirements. Our questionnaire package overcomes the limitations caused by traditional questionnaire software, and we will work closely with you so that you can focus on your business - we'll take care of the technology. Most of our customers don't want to deal with technical issues. Instead, they are (for example) HR Managers or Support Managers. We want to help your organisation to be able to measure service levels and get better at servicing your internal and external customers.
To give you a better idea about what we can do, here are some of the solutions we have created inside our Questionnaire Platform, and other solutions that we have custom built for our customers. We know that you might also have special requirements that might seem to hard to solve, and we welcome you to contact us so we can design a solution that meets your specific business needs!
In our Examinare Questionnaire Platform, we have created a special plug-in that will scan Zendesk for tickets marked "Solved" for three days. At the end of the questionnaire, the client will receive a thank you page, and at the same time all answers are sent to your Zendesk system.
We also have support for multiple languages according to your specific requirements, which is a feature that is not available on many other vendors’ Questionnaire Platforms.
We build custom integrations to Prestashop together with your supplier of Prestashop. In our integration inside the Examinare Questionnaire Package, we'll find all the orders that are marked as shipped and automatically send out Client Satisfaction Questionnaires according to your settings.
All follow-up questionnaires can then be analysed inside Examinare to determine the CSAT (Client Satisfaction Score) among other details. We also create export functions to return information to Big-Data platforms, where you can determine customer trends etc.
We have been in the questionnaire business for over ten years, and we discovered many years ago that small businesses are often lacking client satisfaction questionnaires. Too much to do and so little time!. We have therefore created "Deliveryevaluator.com", a straightforward and powerful system that is included in all Examinare Unlimited accounts. We also offer special discounts if you have a government funded project or a Kickstarter project.
Most e-commerce solutions start with a ready made platform and slowly becomes customised as time goes on. Often these progressive technology changes can lead to the customer feedback process taking a back seat.
Examinare is here to help you to give customer feedback the priority it deserves, since we can provide as much or as little developer support as you need. If time is your number one constraint, we can offer you full development resources to implement the Examinare API functionality integrated directly within your platform.