What questions should be posed in your client questionnaire?
Our customers often want to tap into our knowledge about how a client questionnaire should be constructed. Find out more here.
How should you select what questions to ask?
How should you design your client questionnaire?
To what extent are you satisfied with our service?
– Very satisfied
– Very dissatisfied
We would generally advise using the 4-point or 6-point scale when creating a client questionnaire, as this way the respondent can't take the "easy way out" of picking the middle score.
When is the best time to seek feedback from your clients?
– Pre-order questionnaires
– Delivery feedback
– Evaluating the quality and effectiveness of technical troubleshooting and support issues
– Checking the affordability of products
– Asking for recommendations or public reviews
Ask for recommendations
Would you recommend Examinare’s questionnaire platform to a business contact?
– Yes, absolutely!
– Maybe, if I hear that someone is looking for one.
This question has three responses, but it deliberately has two positive answers. This is because it's important to know to know how many clients are “proud” to use your services.
Every organisation has different needs.
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