Solutions for CSAT (Client Satisfaction Score).
The CSAT (Client Satisfaction Score) is one of the quickest and most sophisticated tools you can have in your survey and questionnaire platform. The complexity of the CSAT can be daunting, therefore the team at Examinare have produced special solutions that work together with our Questionnaire Platform to display your CSAT according to the questionnaire. Examinare's platform lets you display the results inside your CRM, portal or anywhere that adds value to your business, using our out of the box solutions.
You can easily control the delay time before the automated client questionnaire is distributed to your client. You can also control the automatic reminder system, in case your client has not responded within a certain time.
Class Evaluator analyses all the responses in real-time, and you can view all the results on one screen. If you are performing multiple questionnaires, these will be shown as an option inside your Results View. Class Evaluator calculates the CSAT for your questionnaires automatically. This way, you can provide targeted feedback to your staff to empower them to take the necessary actions.
Stay Evaluator can send Guest follow-up questionnaires in over 21 languages. If you do not have multi-lingual staff, then we'll help you with our localisation and translation expertise. Check out our Pro Packages!
Stay Evaluator relies on the principle of “Set & Forget.” The checkout process is designed to be fast and efficient - the checkout questionnaire will take less than 20 seconds to complete. This will make for a truly integrated part of your checkout process.
Examinare's CSAT (Client Satisfaction Score) feedback platform - customised for your business.
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