Listening to your guests helps you know what to change, how to meet expectations and make more money.
Ask your customers what they think according to your business goals, control your vital feedback data yourself and grow your business.
Avoid customer complaints by acknowledging and changing parts of your service that are not delivering value for money based on the feedback of your clients. No company in the world delivers 100% satisfaction all the time, but knowing what needs to be changed helps you to get closer to being always fully booked.
Customers may be expecting things from your establishment that you do not deliver today. Introducing those services will help you earn more money. More bookings equal more money which equals more feedback and more opportunities for upsells.
When you get a Hotel Customer Satisfaction Dashboard from Examinare, all you have to do is to tell us about how your business works and what services do you provide. We will do the rest for you. It includes the following:
When we create Hotel Customer Satisfaction Dashboards, we make sure that the time used for operating the system will be minimal. We know that the checkout and check-in process is a delicate time, where you interact with your clients, and we would never dream of extending the time of this process. The dashboard is easy to enter and completing the task takes a few mouse-clicks and a bit of typing. The technical part is handled from the dashboard.
We use HCSD for Customer Feedback, and we get a large number of guests telling us what they think. Following up with customers through HCSD is vital for our business.