Hospitality Service Quality Measurement Service (HSQMS).
HSQMS is more than just an online rating system on the internet, a Questionnaire or even a Tablet in the reception, it is a partnership between Examinare and your hotel. We help you guard your brand online. Through Guest Feedback Surveys, Online Reviews and Blogs we help you counteract negative publicity.
Ongoing every month, every day, every hour you have a feedback team that works for you to find and counteract negative publicity online.
More than just a Questionnaire.
Benefits on our Hospitality Service Quality Measurement Service (HSQMS).
Your own Team of Professionals
All technology fees are included
Monthly status meetings
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Hotel Customer Satisfaction Dashboard (HCSD)
Listening to your guests helps you know what to change, how to meet expectations and make more money.
Do not let competitor websites own your business data.
Ask your customers what they think according to your business goals, control your vital feedback data yourself and grow your business.
Avoid Customer Complaints
Avoid customer complaints by acknowledging and changing parts of your service that are not delivering value for money based on the feedback of your clients. No company in the world delivers 100% satisfaction all the time, but knowing what needs to be changed helps you to get closer to being always fully booked.
Learn How to make more money
Customers may be expecting things from your establishment that you do not deliver today. Introducing those services will help you earn more money. More bookings equal more money which equals more feedback and more opportunities for upsells.
You order, we deliver.
When you get a Hotel Customer Satisfaction Dashboard from Examinare, all you have to do is to tell us about how your business works and what services do you provide. We will do the rest for you. It includes the following:
- Creation of questions.
- Setup of technical solutions.
- Training on how to interpret the results and improve them.
The workflow is designed for minimal time consumption.
When we create Hotel Customer Satisfaction Dashboards, we make sure that the time used for operating the system will be minimal. We know that the checkout and check-in process is a delicate time, where you interact with your clients, and we would never dream of extending the time of this process. The dashboard is easy to enter and completing the task takes a few mouse-clicks and a bit of typing. The technical part is handled from the dashboard.