When you listen to your guests, you know what to change, meet expectations and make more money.
Ask your customers what they think according to your business goals, control your vital feedback data yourself and grow your business.
Avoid customer complaints by already knowing and changing parts of your service that are not delivering value for money, according to the feelings of your customers. There is no established company in the world that always delivers 100% satisfaction, but if you know what needs to be changed, then you know how to get fully booked all the time.
If customers are expecting things from your establishment that you do not deliver today, then introducing exactly that service even for a fee will help you to make more money. More bookings equals more money equals more feedback equals more opportunities for upsales.
When you get a Hotel Customer Satisfaction Dashboard from Examinare, all you have to do is to tell us about how your business works and what services do you provide. The rest we will do for you. It includes the following:
When we create Hotel Customer Dashboards, we make sure that the time of operating the system is minimized. We know that the checkout and check-in process is a delicate time, where you interact with your clients and we would never dream of making this process extending in time. The dashboard is very easy to enter. With a small amount of mouse-clicks and text entering you are finished. The rest of the technical things is handled from the dashboard.
We use HCSD for Customer Feedback and we get high amount of guests telling us what they think. Following up customers with HCSD is vital for our business.