How was your experience with the service at the check-in counter? Did you arrive with the same smile on your face as you had at the airport? How did you arrive at the airport? How was the transportation to the airport? What additional services would you like to see inside the airport? Would you choose this airport again? How would you grade the facilities?
Get answers to questions and more without sizeable IT investments.
These are some of the benefits that the system offers:
Upon check-in, the traveler is asked to give his phone number to the staff for a follow-up questionnaire.
The system will also set a few background parameters that help administrators to see what station was using the form at that time.
The questionnaire is sent to the traveler’s phone or email address, and he can answer it when he has arrived safely at his destination.
If the traveler has not answered the questionnaire after a set amount of days, the reminder email/SMS can be sent automatically.
Reporting is done directly inside our system and can be followed in real-time. The results can also be shown on info-TV solutions inside the central office (also in real-time of course).
Integrations are available for gate based reporting or can be based on crew members working at the check-in station.
We use Airport Check-in Feedback System to know what our travelers think about our service and what kind of added value we could give them. Even if we do not arrange the flights we still care about their travels.I would strongly recommend this solution to any airport small or large to get valuable feedback. – Jonas Haak, CEO of Kristianstad Österlen Airport.