The only solution on the market that can be implemented anywhere and without any costly special integrations or hardware.
How did you really experience the service at the check-in counter? Did you arrive with the same smile on your face as you had at the airport? How was the transportation to the airport? How did you arrive to the airport? What additional services would you like to see inside the airport? Would you want to fly from this airport again? What grade would you give to the facilities?
Get answers to questions and more without major IT investments.
These are some of the benefits that the system has:
The traveller checks-in at the counter, randomly he is asked to give his phone number to the staff for a follow up questionnaire.
When the information is entered the system will also set a few background parameters that helps administrators to see what station was using the form at that time.
The questionnaire is sent to the traveller’s phone or email address and can be answered when he has arrived safely in his destination.
If the traveller has not answered the questionnaire after a set amount of days then the reminder email/sms can be sent automatically.
Reporting is done directly inside our system and can be followed in real-time. The results can also be shown on info-TV solutions inside the main office (also in real-time of course).
Integrations are available to make special reporting based on the gate or crew members working at the check-in station.
We use Airport Check-in Feedback System to know what our travellers think about our service and the added value we can give them in their travelling. Even if we do not arrange the flights we still care about their travels.I would strongly recommend this solution to any airport small or large to know real feedback. – Jonas Haak, CEO of Kristianstad Österlen Airport.