You choose the way we interact with your customers and we gather the customer satisfaction for you. Some of the available methods are E-mail, Postal, SMS or Phone Surveys.
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E-mail is the most advantageous method of customer surveys today; all your customers get a personalized link by e-mail. What distinguishes us from all other suppliers is that we have unit pricing for producing the customer survey questions, sending it out, reminding about the survey up to two times, and then analysing the results. We do not use templates to create customer surveys, but we rely on the expertise and common sense that we have earned through many years in this business.
Customer survey via SMS is one of the fastest media possible today. Customers will automatically receive an SMS with a link where they can answer a mobile version of the customer questionnaire, they can easily respond everywhere where they have reception on their phone. SMS is a very quick method and with our unique platform even customers who do not have Android and iPhone can answer our SMS surveys, since all you need is mobile data on your phone and that your phone is not older than 2003. This allows you to get a higher response rate than with other vendors.
If you want to make an ongoing customer survey, it is also possible with our Dashboard Solutions for customer satisfaction surveys. Our Dashboard Solutions are available for many different customer types and you can read about one of them (Hotel Dashboard) here.
Although there is an ongoing customer survey or a survey to be carried out once, we have the solution for you too.
Our customer surveys through the mail can be answered both via a return envelope or by the recipient entering a personal link and answering a questionnaire digitally. With us you get a project price that covers mailing, reporting and analysis.
Postal questionnaire is a slightly slower method than customer surveys via email or SMS. A project usually takes about 8-10 weeks of time from the start to the analysis. We conducted customer surveys in Swedish, English, Arabic, French and Russian. We also have opportunities to combine postal questionnaires with follow-ups by phone or e-mail / SMS to speed up the process.
Telephone surveys or customer surveys over the phone can be done in different ways. We can implement both traditional telephone surveys, where there is a customer service person who calls your customers. In this type of customer survey, many reflections from customers are surveyed and quoted directly to you beside the questions our staff gives them. With customer survey over the phone, you will have both quantitative and qualitative results that bring you the truth.
We also have support for automatic telephone surveys calling using audio files. This technology gives you continuous feedback precisely how customers perceive you. This can be done by diverting the customer after the call to our call-centre or that our automated call-centre calls the customer up after 5 minutes the call to your customer hotline ended. Our solution also helps you identify highly dissatisfied customers and reverse the trend of them. This customer survey is one of the most used for call-centres, and you probably answered one of these yourself sometime.
To know what kind of customer survey by phone works best for you, you are welcome to contact us for a discussion.