Customer Satisfaction Surveys.
You choose the way we interact with your customers, and we gather the info on customer satisfaction for you. Some of the available methods are E-mail, Postal, SMS or Phone Surveys.
Customer Satisfaction Survey by E-mail.
Surveys via e-mail are one of the fastest mediums (after SMS and telephone surveys) that provide the most ROI (Return of Investment). A customer survey via E-mail is usually finished within 3-4 weeks of the survey questions having been approved by that as a customer company.
Customer Satisfaction Survey by SMS.
If you want to make an ongoing customer survey, it is also possible with our Dashboard Solutions for customer satisfaction surveys. Our Dashboard Solutions are available for many different customer types, and you can read about one of them (Hotel Dashboard) here.
It does not matter if it is an ongoing customer survey or a survey to be carried out once, we have the solution for you.
Customer survey via mail / traditional mailings, known as postal questionnaires.
The Postal questionnaire is a slightly slower method than customer surveys via email or SMS. A project usually takes about 8-10 weeks from the start until the analysis. We have conducted customer surveys in Swedish, English, Arabic, French, and Russian. We also have opportunities to combine postal questionnaires with follow-ups by phone or e-mail / SMS to speed up the process.
Customer survey via telephone / Telephone polls.
Automated Phone Call Feedback.
To know what kind of customer survey by phone works best for you, you are welcome to contact us for a discussion.
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